Refund policy

Returns & Refunds

At The Nurse Shift, every item is made to order just for you. Because of this, we do not accept returns or exchanges for incorrect size selection, change of mind, or buyer's remorse.

Eligible for a Replacement or Refund

We'll gladly replace your order or issue a refund if:

Your item arrives damaged.
Your item is defective.
You receive the wrong item.
Your order is lost during shipping (after carrier investigation when applicable).

Please contact us within 14 days of delivery and include:

Your order number
A brief description of the issue
Clear photos showing the problem

Once approved, we'll send a replacement at no additional cost or issue a refund.

Size Exchanges

Because every product is printed specifically for your order, we cannot offer size exchanges.

Please review our size chart carefully before placing your order.

Order Changes & Cancellations

You may request changes or cancellations within 2 hours of placing your order.

After production begins, we cannot guarantee modifications or cancellations.

Shipping Delays

We are not responsible for delays caused by:

USPS
UPS
FedEx
Weather
Holidays
Carrier disruptions

We'll always do our best to help track your package.

Refund Processing

Approved refunds are processed back to your original payment method.

Please allow 5–10 business days for your financial institution to post the refund.

Contact Us

Questions?